Terms & Conditions

Bethany Conroy your holiday booking

Last updated: Feb 2026

1. About Us

Bethany Conroy Your holiday booking is an independent travel agent operating under The Vertical Travel Group.

We act as an agent for tour operators, airlines, accommodation providers and other travel suppliers. We do not provide travel services directly.

When you make a booking through us, your contract will be with the relevant tour operator or supplier.

2. Your Booking Contract

When you book a holiday or travel service through Bethany Conroy your holiday booking:

A contract is formed between you and the tour operator or supplier.
The tour operator’s own Booking Conditions apply.
You are responsible for reviewing and accepting the supplier’s terms before confirming your booking.

We will provide details of the relevant supplier’s terms at the time of booking.

3. Financial Protection

Bethany Conroy acts as an agent for ATOL-protected and/or ABTA-bonded tour operators.

All package holidays sold are financially protected in accordance with UK Package Travel Regulations. Protection details will be confirmed at the time of booking.

4. Payments

Payments for holidays may be processed:

Directly by the tour operator, or
Via secure systems provided by our host company

Full payment terms, deposit amounts and cancellation charges are determined by the tour operator and will be confirmed before booking.

5. Pricing & Availability

All prices are subject to availability and confirmation at the time of booking.

Prices may change until a booking is confirmed and a deposit or full payment has been received.

We are not responsible for pricing errors made by third-party suppliers.

6. Changes & Cancellations

Any amendments or cancellations are subject to the tour operator’s terms and conditions.

Cancellation charges are set by the tour operator and may increase closer to departure.

Bethany Conroy your holiday booking is not responsible for supplier-imposed amendment or cancellation fees.

7. Travel Documents & Passports

It is your responsibility to ensure:

All travellers hold valid passports
Visa requirements are met
Travel insurance is in place
Health and vaccination requirements are checked

We strongly recommend adequate travel insurance at the time of booking.

8. Liability

Bethany Conroy Your holiday booking acts only as an agent for the travel suppliers concerned.

We accept no liability for the acts or omissions of third-party suppliers.

Any issues relating to your holiday should be addressed directly with the tour operator in accordance with their terms.

9. Complaints

If you experience any problems during your holiday, you must report them immediately to the tour operator or supplier in resort.

If you remain dissatisfied upon return, please contact the tour operator directly in accordance with their complaints procedure.

10. Data Protection

Your personal information will be handled in accordance with our Privacy Policy.

These terms are governed by English law and subject to the jurisdiction of the courts of England and Wales.